Services

Cloud Computing


Cloud Computing, Implementation and Management

From Microsoft Azure to Amazon Web Services we design, build and manage IaaS platforms. Like other cloud offerings, IaaS takes advantage of the elasticity and flexibility of the cloud to deliver infrastructure, with tangible benefits for enterprises. IaaS allows cloud adopters to choose when, how, and what computing resources to consume and to scale up or down as demands change, drastically reducing time to market. Every day, more advanced technologies emerge across the ever changing business landscape. They now bring innovation and disruption that continues to power growth. Over the years, cloud service providers have helped businesses transform their wide ranging processes. Cloud solutions are a robust industry that has quickly matured and have become mainstream – ready for your adoption! Cloud and managed IT services provide access to powerful capabilities once outside the reach of most small companies. More opportunities exist now more than ever for companies in all industries to use the cloud to their advantage. The value of these flexible, scalable solutions is well-known and many businesses are turning to them to stay lean and competitive.

A poorly designed cloud network can cost you precious dollars that could otherwise be used to stimulate business growth. The importance of utilizing experienced cloud network technicians with knowledge in the design of efficient cloud networks is imperative to a healthy, growing firm. Whether you are opening up a new local business location, expanding your current facilities, or just redesigning an out of date cloud network, our team of engineers can meet with you at your location and show you how a correctly designed cloud network can save you time and money. Many cloud networks are unnecessarily and overly complicated and do not include the proper redundancy and high-availability. A overly complicated cloud network increases costs and potential failure downtime.

 

How We Implement Cloud Computing?

Not only does Tech Tripp manage and support IT infrastructures but we also design and build them. Whether you’re moving, upgrading, adding a location, or starting a new business, network design is one of the first things you should address in your IT “to do” list. From an operational as well as compliance standpoint, it is critical to build your business on a secure, reliable network foundation, while integrating the flexibility and scalability you need to smoothly manage business growth.

Our professional engineering team and strategic partners have years of experience in every facet of best-practices network design and network installation, from incorporating new hardware/software/functionality with existing network architecture and computer systems, to implementing a brand new office computer network from the ground up. We specialize in designing and installing secure, compliant networks customized to support each client’s specialized workflow processes.

For more information, to request a quote for services on your Microsoft Windows Server, Microsoft Azure or Amazon Web Services (AWS) environment or to schedule a server management consultation, please contact us by email or call our office at 727-386-9493 to speak with a cloud server consulting specialist.

Why Choose Cloud Computing?

1

Empowers businesses to move faster

2

Drives business and employee collaboration and innovation

3

When designed correctly increases data security and governance 

4

When coupled with a qualified cloud managed service provider it can properly modernize the business for success!

Cloud solutions are not just popular; they’re becoming vital to business success. Contact us today to schedule your cloud consultation.

 

Consulting


Is Your Technology Working for You?

Is your in-house IT stuck in a rut? Are they moving forward with new technology or are they simply maintaining status quo? Tech Tripp provides technology, telecommunication, network and security consulting services to a wide variety of clients throughout the Tampa Bay area. The Tech Tripp team offers you the expertise required for effective applications of technology. We combine leading edge knowledge of information systems software and hardware with specialized industry expertise to ensure practical, comprehensive solutions to your business needs.

Is Your Technology Moving Forward?

Business today depends on technology as never before – to drive transformation, productivity and global operations. Any technology initiative not tightly linked to specific, measurable business goals risks delivering an empty promise. Let’s face it, you can’t get away from technology each day it subsumes more and more of the world around us. With technology ever-changing and ever-growing getting lost in the thick of it is quite easy. That’s where Tech Tripp consulting comes in. We help you wade through the endless possibilities and put together comprehensive and cohesive technology plans that are based upon driving business growth and creating more efficient processes that contribute to the ultimate goal of any business – making more money by increased productivity! By combining technical knowledge and business savvy with our full range of IT services, we’re able to assess complex situations, devise effective solutions, and implement them for you quickly and cost effectively.

Consultants are called in for a variety of reasons:

  • To gain external, objective advice and recommendations
  • Temporary help during a one-time project where the hiring of a permanent employee(s) is not required or necessary
  • Network Cabling and Hardware Testing and Certification
  • To outsource all or part of the IT services from a specific company

The four basic principles to IT consulting are:

1

Focus on the relationship: Understanding the personality and expectations of client, client organization and all other stakeholders.

2

Clearly defined role: Defined roles and responsibilities for both clients, other stakeholders and the consulting team.

3

Visualize success: Helping the client see the end at the beginning.

4

You advise, they decide: Ultimately the decision lies with the client after the options have been laid out. The client is the best person to make the final decision relying upon the advice and recommendations of the technology consultant.

If you are in need of a technology consultant in the greater Tampa Bay area we encourage you to give Tech Tripp a call. We will work hard to provide you with accurate and detailed information about your information systems.

Cyber Security


Are you sure your systems are protected?

Navigating the ever changing modern vulnerable IT landscape is not an easy task. Business must constantly evolve to ensure their efforts to protect their core systems are successful. Identifying security challenges and coming up with viable solutions to safeguard their IT infrastructure is a must for any business.

Like with other managed services providers (MSP), a Managed Cybersecurity Services Provider is typically brought in when an IT department needs to outsource their organization’s information security needs to a third party. Tech Tripp handles not only the managed services but also the managed security services of business.

The cybersecurity industry has exploded over the past decade. As the realities of data breaches and online attacks have penetrated mainstream consciousness, demand for skilled security professionals is at an all-time high. However, the current supply isn’t sufficient. In fact, a recent (ISC)2 study found that businesses are currently suffering a cybersecurity workforce gap of over 4 million employees (up from a gap of 1.8 million in 2017). And according to one ESG report, 29% of organizations see insufficient security staffing as their top challenge, while 74% have already witnessed the cybersecurity skills gap take a toll on their business.

The good news is that more and more managed service providers (MSPs) have taken notice of the opportunity and begun to offer specialized security services. With the availability of both cloud-managed, layered security protections and the managed security service providers (MSSPs) to deliver them, enterprise-grade security has never been as simple, accessible and cost-effective for businesses of all sizes as it is today. In the face of this ongoing security skills shortage, organizations of all types and sizes will engage with MSSPs to outsource their security needs.

Faster than any other solution on the market, our 24×7 managed security operation center (MSOC) technology is unmatched. Our 24×7 managed security operation center (MSOC) solution harnesses metadata around suspicious events, hacker tradecraft, and remote privileged activity to catch what others miss and take real action before cyber threats can spread.

As a managed security service provider we provide a host of security services which can include:

  • Intrusion detection and prevention (IDS/IPS)
  • Managed firewall services
  • Threat hunting
  • Managed endpoint and server security solutions
  • Behavior monitoring
  • Predictive machine learning
  • DNS based filtering
  • Ransomware protection
  • Vulnerability and penetration testing
  • Compromise detection
  • SIEM or SIEM like replacement solutions
  • Automated network security and machine learning
  • Managed regulatory compliance
  • Email security
  • Cloud security solutions
  • EDR / MDR services
  • Security awareness and training
  • Incident response and management
  • Managed vulnerability identity and access solutions
  • Risk assessments
  • Solution scoping
  • And much much more…

A few of our proud partners include:

           

        

 

IT Support


Are you utilizing your technology solutions to the fullest?

Are your IT costs spinning out of control? Is downtime from your computers and other digital devices costing you precious time and company resources? We not only provide basic help desk response services to troubleshoot your simple IT needs, but also provide IT consulting, data backup and recovery, application hosting and more. We offer both on-site and remote support solutions staffed by knowledgeable associates who can solve your comuter related issues in a timely manner.

At Tech Tripp LLC we provide end-user IT support at an affordable rate. All too often IT companies come in over promising and under delivering. I’m sure you’ve been there before. The company offers blocks of hours or hard to understand service-level plans. Either way they spin it you still feel like you don’t get what you pay for. Tech Tripp offers simplified managed service plans. With Tech Tripp you know exactly what we did and when we did it. There is no more flying under the radar. Our incredibly detailed ticket and billing system integrate so that you know exactly what was done and when the work was performed.When looking at IT service and managed service providers one must understand that systems do not run themselves. Backups must be monitored, storage must be reviewed and security must be analyzed. Simply letting your systems go will, contrary to many, not save you money.

Here is an example of why managed services are critical to the IT support model for your business…let’s say you had an IT provider come and setup new servers and workstations in January. You never entered into any contracts and the IT provider simply installed the equipment and went on his way. Well, one night your network attached storage for backups throws a RAID failure. You don’t know what that is nor were you notified and as a result you simply continue on your way. As time goes a second drive fails in the array. Meanwhile, everything else is working like you think it should. Fast-forward a week and a user downloads a virus due to a non-centrally managed AV that wasn’t properly updated and it just so happens this virus spread due to a Windows exploit that was not properly patched. You scramble to figure out what to do and you start making phone calls. One of those calls might be to us. (We’ve been in this situation unfortunately many many times). We get onsite and you ask us to restore the corrupted files from the backup. We begin investigation and incident response. Unfortunately, we have to explain that no backups have been done in weeks. You think, that’s impossible, everything has been running. Now you sit there with 4 weeks worth of lost work. Question, how much does that cost your business?

We offer the following IT Support Services:

  • 24 Hour On Site Support
  • 24×7 Remote Systems Monitoring and Alerting
  • Agreed Response and Resolution Times (SLA)
  • Backup Management and Maintenance
  • Configuration Management
  • Consulting Services
  • Desktops & Peripherals
  • Disaster Recovery
  • Disaster Recovery Planning
  • Managed IP Address Management
  • Managed Remote Access
  • Managed Wireless LAN (WLAN)
  • Network Management and Maintenance
  • Remote Network Monitoring
  • Hosted phone systems sales, implementation and management
  • Printer Maintenance and Repair
  • Remote Helpdesk Services / Remote Support
  • Remote Monitoring 24/7×365
  • Secure Messaging / E-mail (HIPAA Compliant with BAA available)
  • Remote Anti-Virus & Spam Management
  • Colocation Services (data center)
  • Managed Firewall
  • Managed VPN / IP-VPN (IP Sec, SSL)
  • Managed Server Service
  • Hosted IP-PBX & Applications
  • Managed IP-PBX & Applications
  • Managed Router Service
  • Managed VoIP Service
  • Incident response (IR)

We are the Industry Leader

As one of the top leaders in the industry, our team of techs provide fast on-site or remote services anywhere in the greater Tampa Bay area. Our team of techs have a combined experience of over 30 years. We have been providing the greater Tampa Bay area with excellent on-site and remote support and repair to hundreds of satisfied clients. If you are ready to experience true piece of mind when it comes to your network systems and end-users please give Tech Tripp a call today.

IT support services are necessary when you need a combination of IT support and guidance. We are responsible for proactively managing and patching your devices while providing insight into how your system works and how it should work. The staff and business owners should not be worrying about how to support their systems and users. Call us today to see why so many business trust their IT support to Tech Tripp the leader in managed services.

 

Managed Services


Managing Your Servers so You Can Get Back to Business

Whether it be server optimization, server security, or server monitoring, our server management services allow you to focus on your core business throughout each day. Today’s business owners are tasked with having to monitor multiple business processes and make hundreds of decisions on a daily basis. Whether or not your server is working, secure, or up to date should not have to be one of them. Our attentive support technicians are always available when the need arises for server maintenance or troubleshooting.

At Tech Tripp we understand that your servers need to be up and running 100% of the time. It is our job to manage your servers 24 hours a day, 7 days a week, 365 days a year. Managing servers can be a difficult and even time consuming task but with our team of technicians you will feel confident that your servers will be efficiently managed and are in good hands. Remember, not every IT company is qualified, experienced or capable of fixing and monitoring servers at all hours of the day. We’re here to take responsibility for your servers so that you can rest assured that your data is backed up and your system will run smoothly.

Managed Services Defined:

Managed Services Provider (MSP). It’s a common acronym used in the industry, but most business owners are not entirely familiar with this terminology. A managed services provider is a technology (Information Technology) services provider that manages and assumes responsibility for providing a defined set of services to its client base. Managed Services Providers often act as the an entire IT department for businesses who do not have their own IT department or IT staff, or they many times complement a business’s existing IT staff filling in the gaps on a permanent or ad-hoc basis.

Why Choose Managed Services?

  • To improve the efficiency and reliability of all IT operations.
  • Enhanced facets of security and regulatory compliance.
  • A proactive instead of reactive approach to maintenance.
  • Cost effective and a solid return on investment.
  • Potential to reduce internal IT staff to work on more strategic projects.
  • Have access to new more beneficial technology solutions.
  • Reduces in-house IT capabilities for certain functions.
  • Shifting capital expenses to operating expenses.
  • Far more predictable spending and manageable costs.

IT managed services companies allow you to focus on running your business and not wasting time on IT. With best-in-class IT managed services, you can ensure that your IT infrastructure will remain secure and stable. This allows you to maintain smooth day-to-day business operations and reduce frustrations associated with poorly managed IT.

Remember, not all MSPs are the same, and you should heavily vet them to find one that speaks your language and connects with your ideals. This way when problem-solving occurs, a profitable relationship will be formed. This relationship should have mutual respect and consideration for the success of both. Communication coupled with the management of expectations is the key to any successful relationship. We strive to have the best communication and explicitly lay out the expectations on both sides.

The Future of MSPs Helping Your Business

Information technology is becoming increasingly more complex, but IT talent is not keeping up with the demand. Even though IT unemployment rate is the lowest it’s been since 2000, nearly 60% of employers struggle to fill job vacancies within 12 weeks. Experts predict that this trend is going to only get worse, putting the technology, media and telecommunications industries short 4.3 million skilled workers globally by 2030.

That means many companies will not have the talent to support many of these critical IT services. Without a trusted party managing upkeep and maintenance business owners run the risk of cybersecurity breaches, data loss, downtime and other issues that can negatively impact a business and its revenue.

Network Design


Network Design, Implementation and Management

A poorly designed IT network can cost you precious dollars that could otherwise be used to stimulate business growth. The importance of utilizing experienced network technicians with knowledge in the design of effiecient networks is imperative to a healthy, growing firm. Whether you are opening up a new local business location, expanding your current facilities, or just redesigning an out of date existing network, our team of engineers can meet with you at your location and show you how a correctly designed network can save you time and money. Many networks are unnecessarily and overly complicated and do not include the proper redundancy and high-availability. A overly complicated network increases costs and potential failure downtime.

We Build Networks

Not only does Tech Tripp manage and support IT infrastructures but we also design and build them. Whether you’re moving, upgrading, adding a location, or starting a new business, network design is one of the first things you should address in your IT “to do” list. From an operational as well as compliance standpoint, it is critical to build your business on a secure, reliable network foundation, while integrating the flexibility and scalability you need to smoothly manage business growth.Our professional engineering team and strategic partners have years of experience in every facet of best-practices network design and network installation, from incorporating new hardware/software/functionality with existing network architecture and computer systems, to implementing a brand new office computer network from the ground up. We specialize in designing and installing secure, compliant networks customized to support each client’s specialized workflow processes.
Our professional engineering team and strategic partners have years of experience in every facet of best-practices network design and network installation, from incorporating new hardware/software/functionality with existing network architecture and computer systems, to implementing a brand new office computer network from the ground up. We specialize in designing and installing secure, compliant networks customized to support each client’s specialized workflow processes.
If you are in need of network design and implementation you owe it to yourself to contact Tech Tripp for a quote. Our team of techs have been designing and implementing networks for a combined total of 30 years.
Our Network Services Include:

  • Network Assessment: Completing a thorough overview of your existing network to identify current configurations, security, hardware, software, processes, users, policies, etc., and determining how a new or modified network design could achieve better security, speed, usability, and/or performance.
  • Network Consulting: Researching, planning, and providing recommendations to add to, upgrade, or modify your network to further secure and enhance network functionality. Special emphasis is placed on implementing network modifications and additions with minimal to no interruption of daily processes. (Network security consulting and auditing also available.)
  • Data Cabling (Cat5e, Cat6, Cat6A, & Fiber Optic LAN Cable Installation)
  • Multi-location design and planning (Metro-E, MPLS, Site-to-Site VPN)
  • Firewalls / Routers / Switches / Hubs
  • Patch Panel Installation & Termination
  • Voice & Telephone Cabling / Wiring
  • Wi-Fi / Wireless Networks (802.11)
  • Fiber Optic Installation
  • Business Phone System Networks (Broadsoft, Hosted VoIP, Nortel, Avaya, Polycom, Cisco)
  • Network Cabling and Hardware Testing and Certification
  • Security & Surveillance Camera Systems
  • Access Control Cabling and Wiring
  • Internet Service Provider Consulting / Selection / Implementation / Management
  • Wireless Backup Internet

Tech Tripp LLC’s professional network design, installation, and consulting services teams have helped clients of every size thrive and grow, from established multi-location organizations to small start-ups. For more information, to request a quote, or to schedule a free consultation to discuss your network design / network installation project or network consulting needs, please call us today at 727-386-9493 to speak with a network design and installation specialist.

 

ciscomeraki

 

Tech Tripp has an exclusive partnership with Cisco Meraki, the leader in cloud-managed networking. From wireless, switching, security and mobile device management Meraki does it all centrall managed over the cloud. Meraki is built from the ground up for cloud management. Meraki is Cisco’s fastest growing portfolio at over 100% annual growth. Everyone says the same thing, Cisco Meraki is the best! Recognized for their innovation and vision by Garnter, Infoworld, and CRN.

The Cisco Meraki datacenter architecture, the result of over six years of continued research and development, enables rich features at scale and provides high availability and security for networks of any size. Cisco Meraki cloud-managed edge and branch networking solutions simplify enterprise-class networks. Wireless, switching, security, and devices are centrally managed from the cloud, In this way, Meraki gives network administrators visibility and control, without the cost and complexity of traditional architectures.

Cisco Meraki’s patented real time communication protocols enable administrators to manage networks from the cloud, without sacrificing control and responsiveness. Cisco Meraki developed a purpose-built protocol that delivers rich bidirectional information securely, with minimal bandwidth overhead.

Tech Tripp sells, installs and manages the entire line of Cisco Meraki products.

Cisco-Meraki continues to help Tech Tripp solve our customers’ business challenges by delivering architectures and services on the intelligent network platform in the cloud.

Call 727-386-9493 today to see how Cisco Meraki can simplify, secure and stabilize your network environment.

VoIP Cloud PBX


Ready for a New Phone System?

Do you desire enterprise grade quality and features at small-business costs? Well look no further than a hosted cloud-PBX system. The days of purchasing expensive in-house PBX phone systems is coming to a close. As DOCSIS 3.0 speeds go over 100mbps and fiber being more readily available reliable cloud-PBX solutions are becoming the norm in telephony upgrades.Our hosted cloud-based PBX solution is excellent for small, medium and large enterprises as well as call centers. You can add our VoIP services to the mix, or use different providers. All this is available as a managed, cloud hosted PBX. We offer all this without the hefty capital investment of a typical on-site PBX.Businesses across the country continue their march towards full adoption of cloud services enabling them to reduce technology expenses, increase efficiencies, boost productivity and always have the latest software to power their business. Hosted-PBX is definitely the future but not all providers are the same.

Reasons to Chose Hosted-PBX:

  • Hardware. Unlike traditional telephone systems, with a Hosted PBX there is no system to purchase, maintain or service.
  • Real Estate. The space and power needs for whatever equipment required are considerably less than with a PBX.
  • Direct Inward Dial (DID). With a traditional PBX you must have either a T1/PRI or DID Trunks, two options which are quite costly and cost prohibitive for locations with under forty (40) users. With Enhanced Hosted PBX you can not only have a DID for each extension and/or group but unlike other VOIP providers you can maintain your block of DID numbers with us for a low nominal fee so that you can grow at your own pace and have a uniform dial plan.
  • Moves, Adds and Changes. Moves, Adds and Changes can generally be handled by the end user which translates into considerable savings. Want to move a user within the office? They can take their telephone with them and as long as there is a jack on the network used by the Hosted PBX solution it is “plug and play”.
  • Redundancy and Disaster Preparedness. Because the Hosted PBX system is located in a data center with redundant power, fiber to multiple providers, fire and smoke protection, air conditioning and 24x7x365 day monitoring and on-site support we can provide better service.
  • Emergency Failover. Did your site lose power? Network is down? Not a problem. Unlike a system located on-site, if your local site goes “down” you are not out of business. Calls can automatically be routed to another telephone number, cellular telephone (by extension!) and users can literally take their telephones to a different site with internet connectivity and be back up and running quickly.
  • Security. All connectivity from the customer site to the Hosted PBX is secure.
  • Lower Rates. Rates tend to be lower for local and long distance service because of lower termination fees and these savings get passed on to the customer.
  • Multi-Site Networking. Networking multiple sites across the country or even across international borders is made easy. Because the system is located at our data center it does not matter where users are physically located as long as they have reliable network connectivity. An office in New York City can have a user working from their home in Canada and another small group working from a remote office in California or another remote International venue – all collaborating in real time and portable providing an organization with flexibility!
  • Feature Rich System. Most, if not all, of the features you are accustomed to with a traditional telephone system are available and some additional features which are made possible because of the nature of VOIP technology.

Reliable, Powerful, Economical:

hostedpbx1

Tech Tripp partners with leaders in the hosted-PBX world. Our main provider runs a core that is completely proprietary and cloud-based. Our top provider’s core architecture has been purpose-built to deliver the most reliable, powerful and economical hosted unified communication platform available.

Features, Features and More Features:

Over the years we have listened to complaints about phone systems. One is the features. Even if the phone system was in fact capable in needed another module, license or piece of hardware. With our cloud based hosted-PBX environment we can turn on features at literally the click of a mouse! Here are a sample of our hosted-PBX features.

  • Online PBX Controls
  • Multiple Auto-Attendants
  • Day and Night Modes
  • Multi-Site Integration
  • Voicemail
  • Unified Messaging
  • Flexible Routing
  • Multiple Ring Groups
  • Multiple Queues
  • Extension Transferring
  • Visual Dial Plan Editor
  • Conferencing (3-way)
  • Conference Bridging (up to 10 parties and more)
  • Music on Hold
  • Paging Compatible
  • Directory on Phone
  • LDAP / Active Directory Integration
  • Intercom
  • Dial by Extension and Name
  • Record User Names
  • Detailed Call Accounting and Reporting
  • Caller ID
  • Call Waiting and Forwarding
  • Find Me / Follow Me
  • Call Transfer
  • Speed Dial
  • Presence Awareness
  • Call Logging
  • Auto Reject / Divert
  • Password Protection
  • Custom Greetings
  • Temporary / Vacation Greetings
  • Voicemail to Email
  • Softphone on PC / Mac
  • iPhone and Android Applications
  • Remote Access from Anywhere

We provide 100% hosted environments with industry leading uptime. Our core providers are hosted in Tier 1 facilities with redundant connectivity to the nation’s leading carriers.

Hosted Phone Systems (PBX) (VoIP)

The days of buying expensive phone systems are starting to come to a close. With fast symmetrical fiber internet speeds with amazing service level agreements, depending upon the internet to provide your voice and telecommunications needs isn’t just a thought of the future. It’s a reality – today.

Tech Tripp partners with several hosted PBX providers. With hosted PBX and SIP Trunking, you no longer need to worry about the significant cost to manage and maintain premises communications systems. You can focus on your core business and as your business partner choosing the best VoIP provider; we’ll deliver you with great communications solutions. All of our recommendations include state-of-the-art features, easy support for mobile, remote, and home employees, and built-in Video, Conferencing, Call Center, and Unified Messaging functionality, this solution gives businesses great power and productivity across any type of phone or location.

One of our most recommended partner providers has over 150 expert telecom engineers and is being used by 5 million businesses and 20 million consumer globally!

Why choose VoIP?

  • Simple, bundled packages you thought were only available to large enterprises
  • Technology-enabled productivity previously exclusive to users of global telecoms
  • Flexible services you don’t typically find from a small-to-medium business provider